delivery & returns policy
Delivery
Delivery within New Zealand
There is a handling charge of $4.00 per order in addition to the purchase price. Normally products are sent within 24 hours once the order is confirmed and payment received. If in the rare circumstance we are unable to deliver the product to you within ten days we will contact you via the phone number or email address you supply us to let you know when your order will be delivered.
Delivery Overseas
Overseas orders will be sent via registered post. An additional fee will apply – this varies from country to country. Delivery costs will be quoted in NZ dollars at the time you order.
Normally products are sent within 24 hours once the order is confirmed and payment received. If in the rare circumstance we are unable to deliver the product to you within ten days we will contact you via the phone number or email address you supply us to let you know when your order will be delivered.
If you have any queries regarding our Delivery Policy please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone The Eardrops Company Limited +64 9 449 1500.
Returns
We are proud to guarantee all of our products. If an item is faulty we are happy to give you a replacement providing you return it to us within 10 days. You must enclose the invoice and a note explaining the fault. We regret we are unable to offer cash refunds on CDs if they are not faulty.
We recommend using registered post, as The Eardrops Company does not accept any liability for returns that do not reach us.
Return to: The Eardrops Company PO Box 91 529, Victoria St West, Auckland 1142, New Zealand
If you have any queries regarding our Returns Policy please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone The Eardrops Company Limited +64 9 449 1500.
